POLICY
Refund & Cancellation Policy
Last Updated: 23 September 2026
1. Custom Digital Services
RYSESOFT LTD provides custom digital artwork and illustration commissions. Because each commission is individually created for the client, refund and cancellation eligibility depends on the stage of the commission.
2. Cancellation Before Work Begins
If you request cancellation before work has started, please contact us at info@ryse-soft.com .
Where no work has begun, a refund may be available, subject to applicable payment-processing fees and applicable law.
3. Cancellation After Work Begins
Once work has started, payments are generally non-refundable because time and creative work have already been dedicated to the commission.
However, RYSESOFT LTD may consider a partial refund or another appropriate resolution depending on the circumstances and the amount of work completed.
4. Completed Artwork
Once commissioned artwork has been completed and delivered, refunds are generally not available except where required by applicable law or where RYSESOFT LTD determines that another resolution is appropriate.
5. Revision Issues
If the delivered artwork does not reasonably match the agreed commission requirements, please contact us before requesting a refund.
Where appropriate, we may offer revisions or another reasonable solution based on the original commission agreement.
6. Refund Requests
To request a refund or cancellation, contact:
Please include your name, the email address used for the commission, and relevant commission or payment information.
7. Payment Disputes
If you have an issue with a payment or commission, please contact RYSESOFT LTD at info@ryse-soft.com so we can review the matter and attempt to resolve it.
8. Third-Party Payment Providers
Payments may be processed through third-party payment providers such as Stripe. Their own terms and policies may also apply to payment processing.
Approved refunds may be returned through the applicable payment method and may take additional time to appear depending on the payment provider or financial institution.
9. Changes to This Policy
RYSESOFT LTD may update this Refund & Cancellation Policy from time to time. The latest version will be published on this website with the updated date.
10. Contact
For refund or cancellation requests, contact:
RYSESOFT LTD
Email:
info@ryse-soft.com